Delivery & Returns
Here at Spinnerz our emphasis is on value for money and customer service. We offer free standard UK delivery on all orders.
PLEASE CONTACT US BEFORE PURCHASING IF OUTSIDE UK.
Item not arrived?
Most of our items are sent through Royal Mail. Generally speaking they will leave a note if they have called to deliver and you were not at home. However, we know of several cases where this has not happened, so please ring your local delivery office first to see whether the item is there.
Deliveries take 2-4 working days when using so please wait for these periods to pass before contacting us about an item which has not arrived.
If your item does not arrive within the specified times then it is our responsibility to find your item. Please contact us so we can track the shipment and make the necessary arrangements with the couriers.
When the item is more expensive additional insurance will be included.
Not happy with your purchase?
If for any reason you are not satisfied with any purchases, please contact us within 14 days of the purchase date. You can then simply return your purchase within 14 days for a refund – no questions asked. Sorry but we cannot refund postage charges on delivery and return of goods, unless they are faulty (see below). Goods must be returned in ORIGINAL, UNUSED condition.
If your purchase is faulty or damaged please contact us within 30 days from date of purchase before returning the item. We will send you a “no charge” replacement, postage free. Before we issue a refund or replacement, you will need to return the damaged product to us for assessment. If the product is faulty we will refund your return postage costs.
Method of refund?
Spinnerz will refund you via the method you originally paid..